How to deal with conflicts early in the process and preventing them from escalating to such an extent that the parties cannot resolve them themselves.
This guide provides you with a number of tools you can use when you observe or are part of a conflict yourself.
You will first of all receive guidance on how to enter into a dialogue - because dialogue is the only viable way out of a conflict. You will see that both parties to the conflict must speak, learn to listen and be made to understand each other.
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Type: Guide
Type of workplace: Oggices
Subject: Conflicts
Audience: Managers, emplyees and AMO
Number of pages: 20
Published by: BFA Kontor
Year of publication: 2020
