Guide: Conflict management

How to deal with conflicts early in the process and preventing them from escalating to such an extent that the parties cannot resolve them themselves.

This guide provides you with a number of tools you can use when you observe or are part of a conflict yourself.

You will first of all receive guidance on how to enter into a dialogue - because dialogue is the only viable way out of a conflict. You will see that both parties to the conflict must speak, learn to listen and be made to understand each other.

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Facts about the material

Type: Guide

Type of workplace: Oggices

Subject: Conflicts

Audience: Managers, emplyees and AMO

Number of pages: 20

Published by: BFA Kontor

Year of publication: 2020